Note: Standard Delivery usually takes between 5 - 15 working days. During peak season please allow this time before contacting us. Most parcels will arrive within this period. If you require a tracking number for Standard Delivery please email your order number with your request as this has to be uploaded manually during office hours.
Q) Where do you ship to?
A) We currently ship directly to customers in the USA, Canada, Australia, most countries in Europe and the rest of the world (the UK is served via www.trigjig.co.uk).
Note: Although we specify signatures and proof of delivery, most couriers will attempt to deliver items during working hours. By using our delivery services you agree for items to be left in safe places or with neighbours should you not be home.
Q) Do I have to pay any duty or taxes?
A) For orders under $800USD there will not be any import duty to pay in the US. Currently there are no local sales taxes to pay for US orders in most states. Local taxes may be due in non US states (Canada and the rest of the world) upon receipt and you should check your local sales tax office to check this rate (usually between 0 and 10%). Please note these rates can change and are not covered by us.
Q) How do I return an item I purchased?
A) You can return your order to us for a refund within 30 days of delivery. You can return an item for a refund if the following conditions are met:
1: The item is unused, in the original packaging and in 'as new' condition.
2: The request for return is made within 7 days of receiving the item.
Upon request of a return we will issue you with a returns form with instructions. Your refund will be applied following inspection. Please note a 15% restocking fee will be deducted from the total order value to cover the costs of handling the order. Any original shipping costs are non-refundable.
Q) Where can I buy TrigJig tools in the USA and Canada?
A) You can only purchase genuine TrigJig tools and accessories direct from the manufacturer's trigjig.us website. If you are a retailer or would prefer to order TrigJig tools through your normal hand tool supplier you can request they contact us directly as we are always looking for resellers in specific regions.
Q) Will orders arrive on time?
A) Over 95% of orders are delivered to our customers within the expected time frame. However due to factors outside of our control, such as adverse weather conditions or customs delays we are unable to guarantee deliveries. Although we do everything we can to ensure timely shipping, delivery times are given as a guide only, therefore refunds for shipping cannot be given. Standard delivery is estimated to take between 5 - 15 working days. For urgent deliveries use the Express Shipping option (3-6 working days).
Q) Why doesn’t my TrigJig Digital Miter come with a battery and what battery do I need?
A) Due to ever increasing aviation restrictions we are unable to supply the TrigJig with the lithium button cell battery (CR2450). However, these batteries are very cheap and are available from most big hardware stores and online.
For any other questions please take advantage of our online live chat or message us via the contact form on the website.