Common Questions

Q) Where do you ship to?

A) We currently ship directly to customers in the USA and Canada (Other countries are served via www.trigjig.com and www.trigjig.co.uk). Standard shipping is FREE on all orders over $80 and all duty and sales tax is covered by us. 

Note: Although we specify signatures and proof of delivery, most couriers will attempt to deliver items during working hours. By using our delivery services you agree for items to be left in safe places or with neighbours should you not be home.

Q) How do I return an item I purchased?

A) To give you confidence in your purchase we now operate FREE returns offer if your purchase was delivered using the standard delivery service. You can take advantage of this FREE returns offer provided the following conditions are met:

1: The item is unused, in the original packaging and in 'as new' condition.

2: The request for return under the FREE returns offer is made within 5 days of receiving the item.

Upon request of a return we will issue you with a free returns label and instructions. Your refund will be applied following inspection. Please note a 15% restocking fee will be deducted from the total order value to cover the costs of handling the order. Any original shipping costs are non-refundable.

Q) Where can I buy TrigJig tools in the USA and Canada?

A) You can only purchase genuine TrigJig tools and accessories direct from the manufacturer's trigjig.us website and Amazon.com

Q) How do I return an item I purchased? 

A) If your order is not eligible for FREE returns (for example you selected express shipping or your request for a refund is after 5 days of receiving the item) you can return your items for a refund if they are unused and in the original packaging. Simply message us using our contact form and we will send you the easy returns procedure. Please note that the express shipping is non-refundable and return shipping is not covered by us. 

Q) Will orders always arrive on time?

A) Over 95% of orders are delivered to our customers within the expected time frame. However due to factors outside of our control, such as adverse weather conditions or customs delays we are unable to guarantee deliveries. Although we do everything we can to ensure timely shipping, delivery times are given as a guide only, therefore refunds for shipping cannot be given. 

Q) I’m not a tradesperson but I like DIY. Can I still use a TrigJig Digital Miter?

A) Certainly. Any competent DIYer should be able to operate the TrigJigs. We offer full technical support from our TrigJig Pro's, a detailed instruction manual in several languages and several YouTube instruction videos to help trades and DIYers alike. As our tools are new and innovative, it pays to familiarise yourself with them and all supporting instructions prior to use.

Q) Why doesn’t my TrigJig Digital Miter come with a battery and what battery do I need?

A) Due to ever increasing aviation restrictions we are unable to supply the TrigJig with the lithium button cell battery (CR2450). However, these batteries are very cheap and are available from most big hardware stores and online.

 

For any other questions please take advantage of our online live chat or message us via the contact form on the website. 

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