Common Questions
SHIPPING
Please see shipping types and information here: SHIPPING
Q) Do I have to pay any duty or taxes?
A) We are a UK based company and ship directly from our UK workshop. The new 25% duties on aluminum products (imposed March 2025) will be due to for all customers in the USA. We would recommend checking any import sales tax for your state.
IMPORTANT: please make sure your name, phone number and email are correct at the time of ordering. To ensure you can be contacted by US import customs. Incorrect details may result in your order being returned. Any shipping charges will be non-refundable if this happens.
The Mitutoyo rulers we offer as an accessory to the Glyder 82 combination square are manufactured in Japan and therefore different duties may apply to that product. Local taxes may be due in non US states (Canada and the rest of the world) upon receipt and you should check your local sales tax office to check this rate (usually between 0 and 10%).
Please note these rates can change and are not covered by us.
There may be a shipping cost for shipping oversized items such as our largest rafter squares and certain remote areas.
Q) Where do you ship to?
A) We currently ship directly to customers in the USA and Canada. The UK is served via www.trigjig.co.uk.
For all other countries check out our authorised international resellers below or contact your usual tool supplier if you don't see a store in your region.
Denmark - https://smedjeriet.dk/
Australia - https://www.ttechtools.com.au/
Benelux - https://www.gereedschappro.nl/
New Zealand / Worldwide - https://www.sigtools.co.nz/
Germany / Sweden - https://www.v-toolstore.com/en/
UK / Worldwide - https://www.tftools.com
For all other countries, please contact your local tool supplier and ask them to get in touch about stocking TrigJig Tools in your region.
Note: Although we specify signatures and proof of delivery, most couriers will attempt to deliver items during working hours. By using our delivery services you agree for items to be left in safe places or with neighbours should you not be home.
Q) How do I return an item I purchased?
A) You can return your order to us for a refund within 30 days of delivery. You can return an item for a refund if the following conditions are met:
1: The item is unused, in the original packaging and in 'as new' condition.
2: The request for return is made within 7 days of receiving the item.
Upon request of a return we will issue you with a returns address with instructions. Your refund will be applied following inspection. Please note a 15% restocking fee may be deducted from the total order value to cover the costs of handling the order. Any original shipping costs are non-refundable and the cost of return shipping is the responsibility of the customer.
Q) Where can I buy TrigJig tools in the USA and Canada?
A) You can only purchase genuine TrigJig tools and accessories direct from the manufacturer's trigjig.us website. If you are a retailer or would prefer to order TrigJig tools through your normal hand tool supplier you can request they contact us directly as we are always looking for resellers in specific regions.
Q) Will orders arrive on time?
A) Over 95% of orders are delivered to our customers within the expected time frame. However due to factors outside of our control, such as adverse weather conditions or customs delays we are unable to guarantee deliveries. Although we do everything we can to ensure timely shipping, delivery times are given as a guide only, therefore refunds for shipping cannot be given. Standard delivery is estimated to take between 10 - 15 working days. For urgent deliveries use the Expedited Shipping option (3-6 working days).
For any other questions please message us via the contact form on the website social media.